Are you communicating business information as competently over the phone as you are in person?
When you can’t see your listeners, it’s often difficult to determine if you’re holding their attention and providing the benefit they require.
The following tips for telephone communications have been adapted from effective in-person techniques:
A helpful way to assess your own effectiveness in telephone meetings is to record one of your calls. Play it back and identify opportunities to make positive changes. Ask a trusted colleague to listen in and offer constructive feedback.
Whether your meeting is in person, over the phone, or web-based, be “other-directed”—make it painless for your listeners, keep it brief and give them the valued benefit.